1. General

This Privacy Policy (“Privacy Policy/Policy”) describes the privacy practices for Ekagrata Productions Private Limited (“Found My Teacher/FMT”, “We/we” or “Us/us”) with regard to collection and use of the Personal Information (defined hereunder) of the contributors, vendors, employees and the users (“You/you” or “Your/your”) and use of the online platform www.foundmyteacher.com (“Website/Platform”).

This Privacy Policy along with Terms of Use describes our practices regarding, including your choices in relation to how we collect, store, use, share and secure your Personal Information across our Website. It also describes your choices regarding use, access and correction of your Personal Information and your rights in relation to your Personal Information and how to contact supervisory authorities or us in the event you have a complaint.

By providing your consent to this Privacy Policy and accepting the Terms of Use, you agree to the collection, use and transfer of your Personal Information as set out in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use/access this Website.

We will review this Privacy Policy from time to time to make sure it is up to date. If you are just a visitor, then please note that this Privacy Policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this Policy periodically. If you are our registered user, we will notify you before we make changes to this Policy and give you the opportunity to review the revised Policy before you choose to continue using our services.

By personal information, we mean any information that can either itself identify you as an individual or that can be connected to you indirectly by linking it to personally identifying information.("Personal Information"). Please note that usage of the term Personal Information in this Privacy Policy includes sensitive personal data or information, wherever appropriate and/or mandated under applicable laws.

If any information You have provided or uploaded on the Platform violates the terms of this Policy, Found My Teacher may be required to delete such information upon informing You of the same and revoke Your access if required without incurring any liability to You.

2. Personal Information

“Personal Information” shall mean the information which identifies the user, name, identification number, email address, age, gender, or phone number provided to Found My Teacher at the time of registration/subscription or any time thereafter. Personal information may include “sensitive personal information or data” as defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and in this context, includes passwords or any financial account information provided by You during registration/subscription. We request You to not provide us with any Personal Information unless specifically requested by us. In such events, we bear no liability to such Personal Information provided by You.

3. Applicability

This privacy policy (“Policy”) applies to all Person(s) (legal and/or natural) who access the Platform and are therefore required to read and understand the Policy before submitting any Personal Information (defined hereinafter). By submitting Personal Information, You are consenting to the use and processing of such information in accordance with this Policy.

If You have inadvertently submitted any Personal Information to Found My Teacher prior to reading the Policy statements set out herein, or You do not agree with the manner in which the Personal Information is collected, stored or used, then You may access, modify and delete all information stored about You by writing to us at info@foundmyteacher.com

Found My Teacher is keeping personal data of the Person, and every Person is also entitled to require Found My Teacher to delete and destroy all such information (but not that of other Persons).

4. Collection of Information

As a visitor, you can browse our Website to find out more about our Website. You are not required to provide us with any Personal Information as a visitor. When you visit the Platform, we collect and store certain information to improve security, analyze trends and administer the Website with a view to assist us in improving customer experience. We use this information to evaluate traffic patterns on our Website so that we can make it more useful to our visitors.

We collect your Personal Information when you register with us, when you express an interest in obtaining information about us or our products and services, when you participate in activities on our Website or otherwise contact us.

We will only collect your Personal Information if we have a proper reason for doing so, e.g.: to comply with our legal and regulatory obligations; for the performance of our contract with you or to take steps at your request before entering into a contract; for our legitimate interests (where permitted by law) or those of a third party; or where you have given consent.

In some cases, we may also have a legal obligation to collect Personal Information from you or may otherwise need the Personal Information to protect your vital interests or those of another person (for example, to prevent payment fraud or confirm your identity.)

Our primary goal in collecting your Personal Information is to provide you a safe, efficient, smooth, and customized experience. This allows us to provide courses, study material, tutorials that most likely meet your needs and to customize our Website to make your experience safer and easier. We also use your Personally Identifiable Information together with other information to help us better understand our users and to improve the content and functionality of our Website. The information we learn from you helps us personalize and continually improve your experience at our Website. We do not voluntarily make this information available to third parties, nor do we use it for any other purpose, except as set out herein.

When you visit our Website, as part of a purchase of one of our courses or registering on our Website, we may collect a variety of Personal Information that you will voluntarily provide to us via one of our contact forms, via a chat or phone session, such as:

1. A. Contact Details, such as name, email address, display picture, mailing address, phone number, IP address, geographic location, or phone number.
2. B. Information to enable us to check and verify your identity, e.g., your date of birth, mark-sheets, Passport/Aadhar/Voter ID details.
3. C. Billing Information, such as debit card number, credit card number and billing address.
4. D. Unique Identifiers, such as username or password.

5. E. Educational Qualification, current institution of the contributors and/or the users
6. F. Information provided to us through our service, interaction with our customer service, participation in surveys or marketing promotions.

We collect information about you and your use of our service, your interactions with us as well as information regarding your computer or other device used to access our service. This information includes your activity on our Platform, such as classes, study materials, courses and search queries; details of your interactions with customer service , such as the date , time and reason for contacting us, transcripts of any chat conversations, and if you call us , your phone number and call recordings; device IDs or other unique identifiers, device and software characteristics (such as type and configuration), connection information, statistics on page views , referring source (for example, referral URLs), IP address (which may tell us your general location), browser and standard web server log information, information collected via the use of cookies, web beacons and other technologies.

If you use a feature that requires payment of a fee options, we will redirect you to registered payment gatewayfor razorpay. You may store and save your payment details like card numbers with the gateway. We do not have access to this data. All payment transactions are processed through secure payment gateway provider. We do not store any card information (other than the last 4 digits of your card) in our servers.

When you use one of our paid products, we track the web pages, and information that has been accessed by you, and store it on our servers. This enables us to track items that you have completed, and those that you need to see.

The user's full name and his/her display picture can be publicly displayed on the Website. Depending on what profile and what services they are seeking, Found My Teacher can ask for more information relating to address, billing information, certificates, past employment information etc.

Found My Teacher can use technologies such as cookies, clear gifs, log files, and flash cookies for several purposes, including to help understand how you interact with our Website and services, to provide a better experience.

5. Usage and Retention of Information

While availing our services You will provide access to Found My Teacher with Your Personal Information. If that information is wrong, You can request us to modify or delete the same. Found My Teacher will take all reasonable measures to ensure that the Personal Information is modified and used for rendering services to You and as otherwise in compliance with laws. When editing or deleting Personal Information, we may ask You to verify Your identity before we can act on Your request. Found My Teacher may at its discretion reject any request that is contrary to law, requires un-reasonable technical efforts.

We do not assure that we will delete all residual copies and archives made by any third party without our knowledge and consent. We never retain Your Personal Information longer than it is required for the purposes of providing services through the Platform or as required by applicable Indian law.

At times, we may also require to transfer Your Personal Information to third-party service providers, for instance to authorize transactions we may share Your financial data with such third-party providers. You hereby consent to Your transfer of Personal Information in all such instances. Found My Teacher carries out all such transfers strictly in accordance with law.

Found My Teacher shall use Your Personal Information to ensure services with respect to the Platform are presented to You in the most effective manner, to secure the Platform and make improvements, to carry out our obligations to You, and to communicate with You.

The said communication can either be by calls, text or emails and for purposes which include transactional, service, or promotional calls or messages. If at any time You wish to not receive any communication from our end You can opt-out of the same by writing to us at info@foundmyteacher.com .

6. Sharing and Disclosing Personal Information

We may use other companies, agents, or independent contributors ("Service Providers") to perform services on our behalf or to assist us with the provision of services to you. We engage independent Service Providers to provide marketing, advertising, communications, infrastructure, and IT services, to personalize and optimize our service, to process credit card transactions or other payment methods, to provide customer service, to collect debts, to analyze and enhance data (including data about users’ interactions with our service), and to process and administer consumer surveys. In the course of providing such services, these Service Providers may have access to your Personal Information or other information. We do not authorize them to use or disclose your Personal Information except in connection with providing their services.

Generally, these contractors/independent parties do not have any independent right to share this information, however certain contractors who provide services on the Platform, including the providers of online communications services, online payment gateway services, will have rights to use and disclose the Personal Information collected in connection with the provision of these services in accordance with their own privacy policies.

Furthermore, please note that we cannot control the actions of other Users of the Platform with whom You may choose to share Your Personal Information, and any such actions on Your behalf shall be solely Your responsibility.

7. Information Security

We shall make best attempts and take all reasonable precautions to protect the Personal Information both online and offline. We will make best efforts to protect your information using technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure, and alteration.

To prevent any kind of theft, piracy, or unauthorized access. If you believe your account has been abused or hacked, please contact us by sending us an email at info@foundmyteacher.com

We do not sell, transfer, or rent your Personal Information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the Privacy Policy. We understand and acknowledge that you and your Personal Information is one of our most important assets.

We store and process your Personal Information on computers located in India that are protected by physical as well as technological security devices. We use third parties to verify and certify our privacy principles. If you object to your Personal Information being transferred or used in this way, please do not accept this Privacy Policy.

8. Online Advertising

On unaffiliated sites, Found My Teacher may display interest-based advertising using information you make available to us when You interact with our Platform, content, or services. Interest-based ads, also sometimes referred to as personalized or targeted ads, are displayed to You based on information from activities such as subscription on our Platform, visiting sites that contain Found My Teacher content or ads.

In providing interest-based ads, we follow applicable Indian laws, as well as the Code for Self-Regulation in Advertising by the Advertising Standards Council of India and the Self-Regulatory Principles for Online Behavioral Advertising developed by the Digital Advertising Alliance.

Like other online ad networks, we use cookies, web beacons (also known as action tags or single-pixel gifs), and other technologies (collectively, “Cookies”). Cookies enable us to learn about what ads You see, what ads You click, and other actions You take on our sites and other sites.

This allows us to provide You with more useful and relevant ads. For example, if we know what ads You are shown we can be careful not to show You the same ones repeatedly. We do not associate Your interaction with unaffiliated sites with Your identity in providing You with interest-based ads.

We do not provide any personal information to advertisers or to third party sites that display our interest-based ads. However, advertisers and other third-parties (including the ad networks, ad-serving companies, and other service providers they may use) may assume that users who interact with or click on a personalised ad or content are part of the group that the ad or content is directed towards (for example, users in eastern India who bought or browsed for literature books).

Also, some third-parties may provide us information about You (such as the sites where You have been shown ads or demographic information) from offline and online sources that we may use to provide You more relevant and useful advertising.

Advertisers or ad companies working on their behalf sometimes use technology to serve the ads that appear on our sites directly to Your browser. They automatically receive Your IP address when this happens. They may also use Cookies to measure the effectiveness of their ads and to personalize ad content. We do not have access to or control over Cookies or other features that advertisers and third party sites may use, and the information practices of these advertisers and third party websites are not covered by our Policy.

Kindly contact them directly for more information about their privacy practices.

9. Third Parties

We may pass your details to our agents and subcontractors to help us with any of our uses of your data set out in our Privacy Policy. For example, we may use third parties to assist us with delivering services to you, to help us to collect payments from you, to analyse data and to provide us with marketing or customer service assistance.

We may exchange information with third parties for the purposes of fraud protection and credit risk reduction. We may transfer our databases containing your Personal Information if we sell our business or part of it. Other than as set out in this Privacy Policy, we shall not sell or disclose your Personal Information to third parties without obtaining your prior consent unless it is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law.

Our Website may contain links to other websites that are not under our direct control. These websites may have their own policies regarding privacy. We have no control of or responsibility for linked websites and provide these links solely for the convenience and information of our visitors. You are accessing such linked websites shall be at your own risk. These websites are not subject to this Privacy Policy. You should check the privacy policies, if any, of those individual websites to see how the operators of those third-party websites will utilize your Personal Information. In addition, these websites may contain a link to websites of our affiliates. The websites of our affiliates are not subject to this Privacy Policy, and you should check their individual privacy policies to see how the operators of such websites will utilize your Personal Information.

10. Ownership of Rights

All rights, including copyright, in this Website are owned by or licensed to us. Any use of this Website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.

You are prohibited from modifying, copying, distributing, transmitting, displaying, printing, publishing, selling, licensing, creating derivative works or using any content available on or through our Website for commercial or public purposes. You may not modify, distribute or re-post something on this Website for any purpose.

The Platform contains copyrighted material, trademarks, and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music, sound, and the entire contents of Found My Teacher is protected by copyright as a collective work under the applicable copyright laws. Found My Teacher owns a copyright in the selection, coordination, arrangement, and enhancement of such content, as well as copyright or license to use in the content original to it. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part. You may download / print / save copyrighted material for your personal use only. Except as otherwise expressly stated under copyright law, no copying, redistribution, retransmission, publication, or commercial exploitation of downloaded material without the express permission of Found My Teacher is permitted.

If copying, redistribution, or publication of copyrighted material is expressly permitted by Found My Teacher, then no changes in or deletion of author attribution, trademark legend or copyright notice shall be made.

You acknowledge that you do not acquire any ownership rights by downloading copyrighted material. Trademarks that are located within or on our Website or a website otherwise owned or operated in conjunction with Found My Teacher shall not be deemed to be in the public domain but rather the exclusive property of Found My Teacher, unless such Platform is under license from the trademark owner thereof in which case such license is for the exclusive benefit and use of Found My Teacher, unless otherwise stated.

Found My Teacher does not have any express burden or responsibility to provide you with indications, markings, or anything else that may aid you in determining whether the material in question is copyrighted or trademarked. You shall be solely liable for any damage resulting from any infringement of copyrights, trademarks, proprietary rights or any other harm resulting from such a submission. By submitting material to any public area of the Website, you warrant that the owner of such material has expressly granted Found My Teacher the royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate and distribute such material (in whole or in part) worldwide and/or to incorporate it in other works in any form, media or technology now known or hereafter developed for the full term of any copyright that may exist in such material. You also permit any other end user to access, view, store or reproduce the material for that end user's personal use. You hereby grant Found My Teacher, the right to edit, copy, publish and distribute any material made available on the Website by you. If you come across any abuse or violation of these Terms, please report to info@foundmyteacher.com

Conditions of Use

The licensee to permitted use does not warrant that this Platform, its servers, or email sent by us or on our behalf are virus free. We will not be liable for any damages of any kind arising from the use of this Platform, including, but not limited to compensatory, direct, indirect, incidental, punitive, special, or consequential damages, loss of data, goodwill, business opportunity, income or profit, loss of or damage to property and claims of third parties.

11. GrievanceReporting

Any discrepancies and grievances with respect to processing of Personal Information shall be informed to the designated Grievance Officer as mentioned below:

Name:
Designation: Grievance Officer
Email ID:

12. Modification

We may at any time modify the Terms of Use of our Website without any prior notification to you. Should you wish to terminate your account due to a modification to the Terms or the Privacy Policy, you may do so email us at info@foundmyteacher.com

However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms of this Website.

13. Found My Teacher Account

By having a Found My Teacher account, you have explicitly given consent for us to capture images (followed by analysis), camera/mic permissions to make video calls and record the same.

Found My Teachermay disclose such information:

1. A. as required by law, such as to comply with a Indian court’s order, or similar legal process;
2. B. to enforce applicable ToU (Terms of Use), including investigation of potential violations thereof;
3. C. when we believe in good faith (doctrine of uberrima fides) that the disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, address security or technical issues or respond to a government request;
4. D. with our trusted service providers who work on our behalf and do not have an independent use of the information we disclose to them and have agreed to and adhered to the rules set forth in this Policy:
5. (a) to protect against imminent harm to the rights, property or safety of the Platform or our users or the public as required or permitted by law;
6. (b) with third party service providers in order to personalize the Platform for a better user experience and to perform behavioral analysis;

14. Governing Law and Jurisdiction

In the event of any dispute arising between the parties with respect to this Agreement, the same shall be referred to the Sole Arbitrator and the arbitration shall be in accordance with Arbitration and Conciliation Act of 1996.

The language of arbitration proceedings shall be English. The seat and place of arbitration shall be Mumbai. Maharashtra and the decision of the Arbitrator shall be final and binding on both parties herein.

This contract shall be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra, India and shall be governed by the Indian laws.